1. INTRODUCTION
Glass and Framing Solutions Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.glassandframing.co.uk (“the website”), make an enquiry, or sign up for marketing communications.
We process your personal data in accordance with:
// The UK General Data Protection Regulation (UK GDPR)
// The Data Protection Act 2018 (DPA 2018)
// The Privacy and Electronic Communications Regulations (PECR)
By accessing our Website, you agree to the practices described in this Privacy Policy.
2. DATA CONTROLLER
The data controller responsible for your personal data is:
Glass and Framing Solutions Limited
Marvel Street, Hull, East Yorkshire, HU9 1DS
3. PERSONAL DATA WE COLLECTION
3.1 DATA YOU PROVIDE TO US
When you submit a form, request a quote, or contact us through the Website, we may collect:
// Name
// Email address
// Phone number
// Company name (if applicable)
// Any message or information you include in the enquiry form.
3.2 DATA COLLECTED AUTOMATICALLY
When you visit our Website, we may automatically collect:
// IP address
// Browser type and version
// Device type
// Pages visited and time spent on each page
// Referring website URL
// Cookies and tracking data (see Section 5)
3.3 PAYMENT INFORMATION
We do not process payments through our Website. If we process payments offline or via invoice, those details are handled securely and separately from this Website.
4. HOW WE USE YOUR PERSONAL DATA
We use your personal data to:
// Respond to enquiries, quote requests, and customer enquiries
// Provide information about our products and services
// Send newletters or marketing communications (with your consent)
// Improve our Website, products, and customer service
// Analyse Website performance through cookies and analytics
// Maintain website security and detect fraudulent activity
// Comply with legal, regulatory, and tax obligations
5. COOKIES AND ANALYTICS (INCLUDING GOOGLE ANALYTICS)
We use cookies and similar technologies to enhance your browsing experience, monitor Website performance, and understand how visitors use our website.
We also use Google Analytics, which collects anonymised data about website usage, including:
// Pages reviewed
// Time spent on the site
// Ggeographic location (approximate)
// Device and browser type
You can manage or disable cookies through your browser settings or our cookie banner. More detailed information may be found in our Cookie Policy.
6. LEGAL BASES FOR PROCESSING
We rely on the following legal bases under the UK GDPR:
Consent – for marketing emails and optional cookies
Contract – When responding to enquiries fulfilling your requests
Legitimate Interests – Improving the Website, preventing fraud, and managing business operations
Legal Obligation – Where required for tax or regulatory purposes
7. HOW WE SHARE PERSONAL DATA
We may share your data with trusted third parties, including:
// Website hosting provides
// IT support and security providers
// Email marketing platforms
// Analytics services (e.g. Google Analytics)
We do not sell your personal data to any third party.
Any third-party service providers we use must comply with data protection laws and process your data only on our instruction.
8. INTERNATIONAL TRANSFERS
Some service providers (e.g. email or analytics providers) may store or process data outside of the UK.
When this occurs, we ensure that adequate safeguards are in place, such as:
// UK-approved Standard Contractual Clauses (SCCs)
// International Data Transfer Agreements (IDTAs)
// Adequacy decisions by the UK Government
9. DATA RETENTION
We retain your personal data only for as long as necessary to:
// Respond to your enquiry
// Provide requested information
// Maintain marketing preferences
// Meet legal or regulatory obligations
If you unsubscribe from marketing, we retain only the minimal information required to respond your opt-out preference.
10. YOUR RIGHTS (UK GDPR)
You have the following rights regarding your personal data:
Right of access – Request a copy of your personal data
Right to rectification – Correct inaccurate or incomplete data
Right to erasure – Request deletion of your data
Right to restrict processing
Right to object – Including to marketing
Right to data portability
Right not to be subject to automated decision-making
To exercise these rights, please contact us at: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
11. SECURITY
We implement appropriate technical and organisational measures to protect your personal data from:
// Unauthorised acccess
// Loss
// Disclosure
// Alteration
However, no method of internet transmission is completely secure.
12. THIRD-PARTY LINKS
Our Website may contain links to external sites. We are no responsible for the privacy practices or content of those third-party websites.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.
14. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:
LAST UPDATE 4TH DECEMBER 2025
WHAT WE DO
